The situation with business operations can be confusing right now, but we are operating with a skeleton staff to deal with quotations, process orders and respond to customer enquiries. We remain committed to providing the best service we can under the circumstances.
Help with your business from Pioneer
Feedback from our customers and the wider trade suggests manufacturers and installers will be playing catch-up and we anticipate extended lead times when we return back to work, hopefully soon.
Therefore we have put the following service levels in place to help you.
We are available for quotations and for processing of orders ready for manufacture.
We have the software and procedures in place to continue providing quotations and processing orders. Our customers are reporting online activity from their client bases, having put in their own measures to keep working online. We are therefore available to turn quotations and order processing around in the normal way.
Please email quotations, orders and customer enquiries to:
Alternatively please call 01245 362236 between 9 am and 3 pm Monday to Friday
Reserve your production slot
Mindful of everyone wanting to catch up with work put back in recent weeks, and activity in the last few days, we anticipate an increase in work in order to fulfil both our commercial and domestic manufacturing commitments.
Therefore if you have an order you wish to place, we invite you to do so and get your order booked into our production schedule now. This will ensure you are a priority. While we cannot guarantee a firm delivery now, we can get your order batched and ready for production.
We are here to help you
Some of our customers operate in the commercial/construction sector with many building sites still operational. Therefore if you need contracts pricing or have orders to place, please get in touch with us to discuss your requirements.
Doing our bit to help the NHS
You will be aware of the pressure the NHS is under right now. We’ve been playing our part in essential NHS construction projects. We are proud to have manufactured frames for an NHS hospital in the last few weeks and we will be continuing with this contract in the weeks to come. At the same time, we are taking all the recommended precautions relating to safe working on construction sites, helping complete these essential contracts.
We will provide further updates. Please continue to keep yourselves and your families safe and healthy.